We commit to providing a safe, secure, and welcoming experience for all. Guests will be treated in a consistent, professional, and courteous manner by all staff.
Our guests, staff, volunteers, contractors, and vendors have the right to an environment free from abusive, harassment, and/or threatening behavior, including unwanted advances, lewd or inappropriate touching, and the use of derogatory or offensive language. In the event that any such behavior or other conduct that is disrespectful takes place on our property, or there is a failure to comply with our rules and code of conduct, we reserve all rights permitted by applicable law. This includes but is not limited to the right to deny admission, prevent entry, require a person already admitted to leave the property, prohibit future ticket purchases and attendance, revoke Membership privileges, and prosecution. Any removal from the property or denial of admission for violation of this Code of Conduct may occur without refund or compensation
We reserve the right to determine what constitutes unacceptable behavior that could otherwise interfere with other guests’ enjoyment of Winterthur. Guests are expected to comply with lawful requests of Winterthur personnel. Guests are also encouraged to report any inappropriate behavior to a staff member. Violations are taken seriously by our team as we work to protect our guests, each other, Winterthur, and the guest experience.