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FAQ

Q.  

How do I visit?

Please visit the Admissions page or call Information and Tours at 800.448.3883 during office hours, Tuesday through Friday 9:00 am–4:00 pm, Saturday  9:00 am–3:00 pm, and Sunday 9:00 am–2:00 pm. Reservations are recommended for house tours. 

Q.  

When is Winterthur open?

Winterthur is open Tuesday–Sunday, 10:00 am–5:00 pm. Members may also walk every day beginning at 7:00 am until dusk. 

Q.  

Do Members need their cards?

Yes. Please carry your Member card when visiting.

Q.  

Are events continuing?

Yes. All events comply with state regulations for Covid-19 safety.

Q.  

What parts of the property are available or accessible?

The entire estate is open. Signs and maps across the property will facilitate safe exploration of outlying areas. You can download garden and trail maps from our website or pick one up at the Picnic House in the main parking lot. We continue to mark Winterthur’s extensive system of trails and update the map, so check back often. 

Q.  

Are shuttles running?

Yes. Our shuttle buses provide transit to and from the Visitor Center and the museum Tuesday–Sunday 10:30 am–5:00 pm. Wearing masks is required on all shuttles.

Q.  

Are trams running?

Yes. The tram runs Tuesday–Sunday, 10:00 am–4:00 pm, weather permitting. 

Q.  

Is there accessible parking?

Yes, in the Visitor Lot. There is also a limited number of accessible parking spaces on Old Gate House Road, near the entrance to the museum and galleries. Please mention your need for these spaces at the Gatehouse when you enter. Our Motor Patrol staff will be summoned to guide you to these spaces.

Q.  

Where do I park?

You may park in the Visitor Parking Lot. Please follow the signs.

Q.  

Am I required to wear a face mask?

Masks must be worn in all indoor areas and on shuttles at all times. Outdoors, masks are required only when it is difficult to maintain a safe physical distance of at least 3 feet from others who are not from your household. Masks must securely cover your nose and mouth.

Q.  

Is the store open?

The Winterthur stores, on-site and online, are closed in preparation for a brand new shopping experience for our members and visitors. We can’t wait to debut the new store, located at the Visitor Center, later this year. 

Q.  

Is hand sanitizer available?

Yes. Hand sanitizer is available in the restrooms.

Q.  

Are restrooms cleans and disinfected regularly?

Yes. Restrooms are cleaned and disinfected several times a day, using cleaning products that are approved by the Environmental Protection Agency as effective against most bacteria and viruses, including the novel coronavirus that causes COVID-19.

Q.  

Will your remind visitors to maintain physical distancing?

Yes. Signs throughout the property remind everyone to maintain an appropriate physical distance when they encounter others.

Q.  

Are there one-way walking paths?

Yes. In areas where paths are narrow, we may direct visitors to follow one-way marks/arrows.

Q.  

Is food available for sale? Can I picnic?

Yes. The Pavilion Café is open Friday through Sunday, 11:00 am–2:00 pm. We offer grab-and-go sandwiches, a daily soup, and beverages. You may also bring your own picnic. Please carry out all refuse.

Q.  

What should I do with my trash?

Please take your trash when you leave. If you must deposit your trash, there are waste receptacles in the Picnic House in the Visitor Parking Lot.

Q.  

What if I have an emergency while I’m on the property?

Our property is vast. To ensure a swift response to your emergency, please call our emergency line at 302.888.4911. By calling our emergency dispatcher, you will be tended to in the most expedient way. If outside first responders are necessary, they will be guided to you by our Public Safety officers.

Q.  

Who can walk at Winterthur?

All visitors are welcome to walk the grounds of Winterthur as long as they are wearing an admission tag or displaying their membership card. We encourage walkers to become Members to enjoy this activity on a daily basis.
Q.  

Where can I walk at Winterthur?

You are welcome to walk throughout the garden and the wider estate. Winterthur’s roads, garden paths, and mowed trails in meadow and woodland areas are all excellent walkways. In the interest of safety, we ask that you do not explore the barns, houses, outbuildings, or any areas marked “Staff Only.”
Q.  

When can I walk at Winterthur?

Guests with a current admission ticket can walk the estate during the hours we are open to the public, Tuesday — Sunday, 10:00 am – 5:00 pm. Members can walk every day from dawn to dusk. Please check the Hours page for current operating hours. Admission tickets are good for two consecutive days.
Q.  

How can I request a garden trail map?

You can request a garden map at the Visitor Center or download a PDF of the Winterthur Estate Map. The map shows roads and paved paths as well as the locations of restrooms and emergency call boxes on the estate. You are welcome to explore the mowed paths in the meadow and woodland areas.
Q.  

How many miles of roads, walking paths and trails are there at Winterthur?

There are 10 miles of roads and 25 miles of paths and walking trails.
Q.  

Do members have special access for walking?

Members receive free general admission every day and are allowed to walk the estate from dawn to dusk. Members may bring a guest to walk by bringing their guest pass to the Visitor Center for admission. Guests are only allowed access when we are open to the public.
Q.  

Can I picnic at Winterthur?

Yes. Outside food and drink are allowed in the garden. Be sure and use the waste receptacles provided.
Q.  

What should I do if I get injured?

Please call our Public Safety office at 302.888.4911. There are several emergency call boxes located on the estate (locations are marked on the Winterthur Estate Map).

Q.  

Can I walk my dog at Winterthur?

Pets are not permitted in the Gardens, nor are there provisions to temporarily house them during a visit. Please do not leave dogs or cats in your car in the parking lot during warm weather since shade is minimal. Properly identified Service Dogs that provide assistance for visitors with disabilities are permitted.
Q.  

Can I arrange for a group walk?

Yes. Winterthur offers discounted rates of admission for groups. Please call 800-448-3883 or see our website for additional information.
Q.  

Can I pick wildflowers, collect mushrooms, collect rocks, etc. at Winterthur?

Please don’t! We ask that our guests and staff members take only photographs and leave only footprints. We ask that you help us to maintain the natural habitat that exists here at Winterthur so that other visitors can continue to enjoy the beauty of our garden, woodlands, meadows, and wetlands. Please do not move or remove any natural or manmade materials from any part of the estate.
Q.  

What other rules should I be aware of?

Please don’t climb trees, stone walls, or other garden structures. Be aware that there are other guests in the garden and keep noise to a minimum, and please use headphones if you want to listen to music or take a call. Walking and running are allowed, but other recreational activities such as bicycling, rollerblading, kite flying, ball or Frisbee playing, skateboarding, and using scooters are not allowed.

Q.  

Where can I picnic?

Members and guests can picnic anywhere on the grounds. In the interest of safety, we ask that you do not explore the barns, houses, outbuildings, or any area marked “Staff Only.” Please maintain a distance of 25 yards from all buildings for your safety and for the privacy of our tenants.

You are welcome to walk on the grass and to set up your picnic in the shade of one of our trees. Do not drive to your picnic site. Please walk or take the garden tram.

Q.  

When can I picnic?

  • Guests can picnic on the estate from dawn to dusk, Tuesday-Sunday, with the admissions tag
  • Members can picnic every day from dawn to dusk with their Member ID
Q.  

Is there a limit to the number of people in a picnic group?

The Winterthur garden is a peaceful and tranquil place. In the interest of keeping disturbance to other guests to a minimum, please limit the size of your picnic group to 10.
Q.  

What are some of the better picnic spots on the grounds?

Sycamore Hill is a beautiful place to picnic. From the Bristol Summerhouse you can view across the valley to the train station and see the sky reflected in the pond—and there is almost always a breeze.

A beautiful lawn is located behind the Cottage, and you can enjoy the sound of Clenny Run burbling along its stone-lined channel.

For families, the lawn next to Enchanted Woods is close to the children’s garden and to rest rooms. In April and May, the nearby Sundial Garden offers a place for a fragrant, flower-filled stroll.

These are just a few—there are many more wonderful spots at Winterthur to enjoy a picnic.

Q.  

What should I do with my trash?

Please take your trash with you when you leave. If you must deposit your trash, there are waste receptacles located in Enchanted Woods, near the restrooms, and adjacent to the Museum.
Q.  

Do I need to be a member to visit?

Guests to Winterthur must purchase a ticket if they are not a current Member.  Purchase tickets or consider becoming a member today Winterthur Members enjoy unlimited free general admission and daily dawn-to-dusk access to the estate. Also included are introductory house tours, the seasonal Yuletide tour, garden tram tours, Member days, discounts, and much more.

Q.  

Where can I learn more about the benefits of a Winterthur membership?

Learn more about our member benefits including free general admission, year-round discounts, and members-only previews of major exhibitions when you visit our membership page.
Q.  

How do I become a member?

There are several ways you can sign up for membership at Winterthur. Already a member? Visit the membership renewal page to renew today.
Q.  

How do I start using my member benefits?

If you have recently joined Winterthur, please allow 3-5 weeks for the delivery of your membership cards and additional materials. If you would like to pay a visit before then, please stop by the main desk in the Visitor Center and we will be happy to give you a temporary pass.

Q.  

What should I do if I lose my membership card?

Please contact us at 302-888-4713 or email membershipinfo@winterthur.org. You can also stop by the Membership desk in the Visitor Center and we will reissue a replacement pass.
Q.  

Where can I update my new email or mailing address?

We appreciate you keeping us up to date with your contact information! Please email your updates and changes to Membershipinfo@winterthur.org.

Q.  

What should I do if I receive a notice to renew my membership, but I already renewed before my membership?

Our letters must have crossed in the mail. Please disregard the renewal notice and expect to receive your new Membership cards in the next 3-5 weeks.
Q.  

How can I redeem my guest passes and tour passes?

Instruct your guests to fill out their name and address on their guest pass and present them to a Visitor Service Associate at the Visitor Center. Members do not need to be present when a guest is visiting with a guest pass.
Q.  

Which tours can I take with my Member-Exclusive Tour Pass?

Your Member-Exclusive Tour Pass includes a one-hour reserved tour or you can be apply it towards the cost of a two-hour reserved tour. Our reserved tours change seasonally include several different themes designed to give guests a deeper look into the collection and house.
  • Tour passes may not be used for general admission entry
  • Member-Exclusive Tour Passes may be used by a member-guest with the purchase of a general admission ticket
  • The tour pass must be presented at time of redemption and will not be replaced if lost or stolen
View our current list of tours or pick up a tour sheet at the front desk.
Q.  

How can I make a reservation for a tour or lecture?

Please call 302-888-4600 and select the reservation line to speak to a reservation associate. For further information on tours, click here. All Member Activities can be reserved via the reservation line unless otherwise noted on our Member Activities page.
Q.  

Can I use my Guest Passes for special events in addition to general admission?

Members are welcome to use their Guest Passes to bring guests along to select Member-only events. When guests are permitted, this offer will be noted on our Member Activities page. If you are unsure whether guests are permitted, please contact the Membership office or reservations line.
Q.  

When do my guest passes expire?

Your guest passes are typically printed with an expiration date later than the date of your Membership expiration. This way you (or your guests) can redeem this Membership benefit at a later date that is convenient for you.
Q.  

What is the “Guest of…” Membership card and what benefits are included?

This “Guest of” card allows you to bring a different guest each time you visit, with full member benefits and access.
Q.  

I am a caregiver of a member that requires special assistance. May I accompany them on their visit?

Absolutely. When you check in at the Visitor Center, simply ask to receive a caregiver sticker and you will be permitted to accompany your member throughout their visit to the estate. Caregiver status is not applicable to nannies and babysitters. Members requiring admission for a nanny or babysitter should purchase the Contributor-level membership and choose the “guest of” option as their second cardholder
Q.  

What are the reciprocal benefits a Winterthur membership?

All of our Members are granted complimentary access to over 300 arboretums through the American Horticultural Society (AHS) Reciprocal Admissions Program. Contributor Members and above receive admission to over 900 museums through the North American Reciprocal Museums (NARM) program and Reciprocal Organization of Associated Museums (ROAM). For more information, please see the Reciprocal Admissions Benefits page.