Am I required to wear a face mask?
Are events continuing?
Yes. All events comply with state regulations for Covid-19 safety.
Are shuttles running?
Yes. Our shuttle buses provide transit to and from the Visitor Center and the museum Tuesday–Sunday, 10:30 am–5:00 pm. Effective September 13, masks are required for all visitors age 2 and up while on the shuttle.
Are trams running?
Yes. The tram runs Tuesday–Sunday, 10:00 am–4:00 pm, weather permitting. Effective September 13, face masks are not required on trams.
How do I visit?
Please visit the Admissions page or call Information and Tours at 800.448.3883 during office hours, Tuesday through Friday 9:00 am–4:00 pm, Saturday 9:00 am–3:00 pm, and Sunday 9:00 am–2:00 pm. Reservations are recommended for house tours.
When is Winterthur open?
Winterthur is open Tuesday–Sunday, 10:00 am–5:00 pm. Members may also walk every day beginning at 7:00 am until dusk.
Do Members need their cards?
Yes. Please carry your Member card when visiting.
What parts of the property are available or accessible?
The entire estate is open. Signs and maps across the property will facilitate safe exploration of outlying areas. You can download garden and trail maps from our website or pick one up at the Picnic House in the main parking lot. We continue to mark Winterthur’s extensive system of trails and update the map, so check back often.
Is there accessible parking?
Yes, in the Visitor Lot. There is also a limited number of accessible parking spaces on Old Gate House Road, near the entrance to the museum and galleries. Please mention your need for these spaces at the Gatehouse when you enter. Our Motor Patrol staff will be summoned to guide you to these spaces.
Where do I park?
You may park in the Visitor Parking Lot. Please follow the signs.
Is the store open?
The Winterthur stores, on-site and online, are closed in preparation for a brand new shopping experience for our members and visitors. We can’t wait to debut the new store, located at the Visitor Center, later this year.
Is hand sanitizer available?
Yes. Hand sanitizer is available in the restrooms.
Are restrooms cleans and disinfected regularly?
Yes. Restrooms are cleaned and disinfected several times a day, using cleaning products that are approved by the Environmental Protection Agency as effective against most bacteria and viruses, including the novel coronavirus that causes COVID-19.
Will your remind visitors to maintain physical distancing?
Yes. Signs throughout the property remind everyone to maintain an appropriate physical distance when they encounter others.
Are there one-way walking paths?
Yes. In areas where paths are narrow, we may direct visitors to follow one-way marks/arrows.
Is food available for sale? Can I picnic?
Yes. The Pavilion Café is open Tuesday through Sunday, 11:00 am–2:00 pm. You may also bring your own picnic. Please carry out all refuse.
What should I do with my trash?
Please take your trash when you leave. If you must deposit your trash, there are waste receptacles in the Picnic House in the Visitor Parking Lot.
What if I have an emergency while I’m on the property?
Our property is vast. To ensure a swift response to your emergency, please call our emergency line at 302.888.4911. By calling our emergency dispatcher, you will be tended to in the most expedient way. If outside first responders are necessary, they will be guided to you by our Public Safety officers.
Who can walk at Winterthur?
Where can I walk at Winterthur?
When can I walk at Winterthur?
How can I request a garden trail map?
How many miles of roads, walking paths and trails are there at Winterthur?
Do members have special access for walking?
Can I picnic at Winterthur?
What should I do if I get injured?
Please call our Public Safety office at 302.888.4911. There are several emergency call boxes located on the estate (locations are marked on the Winterthur Estate Map).
Can I walk my dog at Winterthur?
Can I arrange for a group walk?
Can I pick wildflowers, collect mushrooms, collect rocks, etc. at Winterthur?
What other rules should I be aware of?
Please don’t climb trees, stone walls, or other garden structures. Be aware that there are other guests in the garden and keep noise to a minimum, and please use headphones if you want to listen to music or take a call. Walking and running are allowed, but other recreational activities such as bicycling, rollerblading, kite flying, ball or Frisbee playing, skateboarding, and using scooters are not allowed.
Where can I picnic?
Members and guests can picnic anywhere on the grounds. In the interest of safety, we ask that you do not explore the barns, houses, outbuildings, or any area marked “Staff Only.” Please maintain a distance of 25 yards from all buildings for your safety and for the privacy of our tenants.
You are welcome to walk on the grass and to set up your picnic in the shade of one of our trees. Do not drive to your picnic site. Please walk or take the garden tram.
When can I picnic?
- Guests can picnic on the estate from dawn to dusk, Tuesday-Sunday, with the admissions tag
- Members can picnic every day from dawn to dusk with their Member ID
Is there a limit to the number of people in a picnic group?
What are some of the better picnic spots on the grounds?
Sycamore Hill is a beautiful place to picnic. From the Bristol Summerhouse you can view across the valley to the train station and see the sky reflected in the pond—and there is almost always a breeze.
A beautiful lawn is located behind the Cottage, and you can enjoy the sound of Clenny Run burbling along its stone-lined channel.
For families, the lawn next to Enchanted Woods is close to the children’s garden and to rest rooms. In April and May, the nearby Sundial Garden offers a place for a fragrant, flower-filled stroll.
These are just a few—there are many more wonderful spots at Winterthur to enjoy a picnic.
What should I do with my trash?
Do I need to be a member to visit?
Guests to Winterthur must purchase a ticket if they are not a current Member. Purchase tickets or consider becoming a member today Winterthur Members enjoy unlimited free general admission and daily dawn-to-dusk access to the estate. Also included are introductory house tours, the seasonal Yuletide tour, garden tram tours, Member days, discounts, and much more.
Where can I learn more about the benefits of a Winterthur membership?
How do I become a member?
- Read about our various membership packages online
- Call us at 302.888.4600 and join by phone
- Fill out page 2 of our Membership Application and mail back with payment
- Stop by our Visitor Center and select a special onsite offer
How do I start using my member benefits?
If you have recently joined Winterthur, please allow 3-5 weeks for the delivery of your membership cards and additional materials. If you would like to pay a visit before then, please stop by the main desk in the Visitor Center and we will be happy to give you a temporary pass.
What should I do if I lose my membership card?
Where can I update my new email or mailing address?
We appreciate you keeping us up to date with your contact information! Please email your updates and changes to Membershipinfo@winterthur.org.
What should I do if I receive a notice to renew my membership, but I already renewed before my membership?
How can I redeem my guest passes and tour passes?
Which tours can I take with my Member-Exclusive Tour Pass?
- Tour passes may not be used for general admission entry
- Member-Exclusive Tour Passes may be used by a member-guest with the purchase of a general admission ticket
- The tour pass must be presented at time of redemption and will not be replaced if lost or stolen
How can I make a reservation for a tour or lecture?
Can I use my Guest Passes for special events in addition to general admission?
When do my guest passes expire?
What is the “Guest of…” Membership card and what benefits are included?
I am a caregiver of a member that requires special assistance. May I accompany them on their visit?
What are the reciprocal benefits a Winterthur membership?
All of our Members are granted complimentary access to over 300 arboretums through the American Horticultural Society (AHS) Reciprocal Admissions Program. Contributor Members and above receive admission to over 900 museums through the North American Reciprocal Museums (NARM) program and Reciprocal Organization of Associated Museums (ROAM). For more information, please see the Reciprocal Admissions Benefits page.