Membership FAQs

Please contact the Membership office at membershipinfo@winterthur.org or 302.888.4713 regarding any of the below information or with additional questions. We are always happy to hear from you!

 

I’m thinking about a Membership, but want more information first.  Where can I learn more? 

Click here for more information about Member benefits and to find the Membership level that’s right for you. 

How can I join or renew?

There are several ways you can sign up for membership at Winterthur.

  1. Online via these links:  Join or Renew
  2. By phone: 302.888.4713
  3. By mail: Fill out the Membership Application on page 2 of this link and mail it back to us with payment.
  4. In person: Stop by our Visitor Center and select a special onsite offer to join.

I am a new Member and I want to start using my benefits now; what should I do?

If you have recently joined Winterthur, please allow 3-5 weeks for the delivery of your Membership cards and additional materials.  If you would like to visit before that time, please stop by the Membership Services desk in the Visitor Center and we will be happy to give you a temporary pass. 

I renewed my Membership a while ago and have not received my cards yet.

Allow 3-5 weeks for the delivery of your Membership card(s) and acknowledgment letter.  If it has been longer than that, please accept our apologies.  Contact us and we will promptly mail out replacements. If you would like to visit before receiving your permanent card(s), simply stop by the Member Services desk in the Visitor Center, and they will be happy to issue you a temporary pass.

I have lost, or cannot find my Membership card. What should I do?

Please contact us at 302.888.4713 or at membershipinfo@winterthur.org or stop by the Membership desk in the Visitor Center when you next visit.  There, you can be issued a replacement pass.

I need to change my mailing/email address.

We appreciate you keeping us up to date with your contact information!  Please email your updates/changes to the Membership office.

I recently renewed my Membership, but received another notice asking me to renew.

Our letters must have crossed in the mail.  Please disregard the renewal notice and expect to receive your new Membership cards in the next 3-5 weeks.

How can I redeem my guest passes and tour passes?

Simply bring your passes with you on your next visit to present at the Visitor Center when you check in.  Be sure to fill out the name and address fields on the reverse of each guest pass prior to redemption.

Which tours can I take with my “Member-Exclusive Tour Pass”?

Each Member-Exclusive Tour Pass is good towards a one-hour reserved tour or can be applied towards the cost of a two-hour reserved tour.  Our reserved tours include several one- and two-hour options with different themes, designed to give guests a deeper look into the collection and house.  Tours are changed seasonally and are a wonderful way to learn about various aspects of life on an American country estate or specific decorative arts themes.  Click the link for our current tour offerings.

How can I make a reservation for a tour or lecture?

Please call 302-888-4600 and select the reservation line to speak to a reservation associate. For further information on tours, click here.  All Member Activities can be reserved via the reservation line unless otherwise noted on our Member Activities page.

Can I use my Guest Passes for special events in addition to general admission?

Members are welcome to use their Guest Passes to bring guests along to select Member-only events.  When guests are permitted, this offer will be noted on our Member Activities page. If you are unsure whether guests are permitted, please contact the Membership office or reservations line.

When do my guest passes expire?

Your guest passes are typically printed with an expiration date later than the date of your Membership expiration.  This way you (or your guests) can redeem this Membership benefit at a later date that is convenient for you.

When can I use the “Guest of…” Membership card I received with my Contributor-level-or-above Membership and what benefits are included?

Contributor-Members-and-above ($165 annually) can opt for their second Membership card to read “Guest of…” rather than a named individual.  This "Guest of" card allows you to bring different a different guest each time you visit, with full Member benefits and access. 

I am a caregiver of a Member that requires special assistance.  Can I accompany them on their visit?

Yes, when you check in at the Visitor Center, simply ask to receive a caregiver sticker and you will be permitted to accompany your Member throughout their visit to the estate. (Please note: Caregiver status is not applicable to nannies and babysitters.  Members requiring admission for a nanny or babysitter should purchase the Contributor-level membership and choose the “guest of” option as their second cardholder.)

Link to NARM, ROAM, and AHS

All of our Members are granted reciprocal access to over 300 arboretums through the American Horticultural Society (AHS) Reciprocal Admissions Program. Contributor Members and above receive admission to over 900 museums through the North American Reciprocal Museums program and Reciprocal Organization of Associated Museums.

For full listings of participating institutions, please visit the links above. It is a good idea to contact specific museums and arboreta in advance of your visit, as some exclusions and blackout dates may apply.

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