Open Regular Part-Time and Temporary Positions
Winterthur offers privileges to our part-time and temporary staff. Many enjoy participating in our ongoing continuing education and family programs while others take delight in the discounts available at the shops and restaurant.
Extended Hours to Access Gardens & Grounds
Service Recognition Programs
Free Guest Passes
Discounts in the Shops & Restaurant
Visitor Service Asst, Reception (2 positions)
JOB TITLE: Visitor Service Asst, Reception – Part Time Temp
JOB RESPONSIBILITIES: A Visitor Service Assistant I in the Visitor Center and Galleries will provide information regarding Winterthur exhibitions, tours, tour packages, membership and other information related to Winterthur, and will process and sell tickets for Winterthur tours and programs using excellent customer service skills. Ensure excellent customer service by welcoming all visitors to Winterthur, answering questions in a warm, friendly manner and providing requested information, including ticket and tour options, orientation information about Winterthur, special events, and other visitor concerns. Adapt to change and able to graciously handle and process a wealth of information regularly.
Use the Siriusware ticketing system to sell walk-in and reserved tours for individuals, group tour reservations, special events, memberships, and gift cards. Redeem coupons/promotions and take payments in order to ensure accurate and efficient ticket sales processing. Take opportunity to up-sell or promote membership and upgrade tours when possible. Follow procedures outlined accurately and discuss discrepancies with supervisor.
JOB REQUIREMENTS: Minimum: High School Diploma or equivalent degree
Preferred: course work in Customer Service Training and formal computer training.
Minimum: 1-3 years of sales and customer service experience
Preferred: In addition to above, personal reception and up selling products experience
Minimum: Excellent interpersonal skills. Must be able to understand and apply a large level of detailed information as well as accurately utilize basic math skills. Computer skills required, including successfully completing Basic assessment testing in Outlook and ability to learn ticketing system is essential. Good organizational skills. Able to multitask and Adapt to change and able to graciously handle and process a wealth of information regularly. Must be able to work weekends, some evenings and some holidays, as needed, especially during spring tour season, Yuletide and other special events; have a flexible schedule.
Preferred: Knowledge of the Delaware/Brandywine area and of Siriusware ticketing system are helpful.
Public Safety Officer (4 positions)
JOB TITLE: Public Safety Officer – Part Time
JOB RESPONSIBILITIES: This position provides for the safety and security of Winterthur staff, visitors, guests, collections and assets. By design, the Public Safety Officer I is easily recognizable and approachable, therefore, he/she must approach every person and situation with a calm and professional demeanor. He/she is often the first contact visitors have with Winterthur and the one first approached in an emergency or other assistance seeking situation. This is an entry level position into public safety.
JOB REQUIREMENTS: A valid driver’s license is required with no convictions for driving under the influence of alcohol/drugs within three years of application. A certified copy of the applicant’s driving record will be provided by the applicant upon request. The applicant cannot have a criminal conviction record for theft or sex related offenses. The applicant must be in adequate physical condition to climb stairs (nine stories), walk/stand for extended periods of time (eight hours) and work outdoors during all types of weather and physically move persons in need of assistance. The ability to perform these tasks will be determined by a physical fitness evaluation administered after a conditional offer of employment has been made. Applicants need to be able to operate a full size pick-up truck during all day and night time hours and weather and road conditions. Proficient oral communication and strong written communication skills Preferred: C.P.R./First Aid certification. Minimum: 1+ years in customer service, law enforcement, fire protection, security, military service experience with proven work history and supporting references with a HS Diploma/equivalent degree. Preferred:one to three years previous law enforcement, fire protection, security, military service or general management experience