Open Regular Part-Time and Temporary Positions
Winterthur offers privileges to our part-time and temporary staff. Many enjoy participating in our ongoing continuing education and family programs while others take delight in the discounts available at the shops and restaurant.
|Competitive Pay |
Extended Hours to Access Gardens & Grounds
|Free Parking |
Service Recognition Programs
Free Guest Passes
Discounts in the Shops & Restaurant
Current Open Regular Part-time and Temporary Positions
JOB TITLE: Visitor Service Assistant Part Time Temp
JOB RESPONSIBILITIES: The Visitor Services Assistant 1 in the Winterthur Information & Tours office will provide phone information regarding Winterthur exhibitions, tours, tour packages, membership and other information related to Winterthur, and will process and sell tickets for Winterthur tours and programs using excellent customer service skills. Ensure excellent customer service by answering the telephone in a warm friendly manner and providing requested information, including general information, ticket and tour options, orientation information about Winterthur, special events, and other visitor concerns. Use the Siriusware ticketing system to book advanced reservations for individuals, bus and school groups, programs, special events, gift certificates and hotel gift certificates by selling appropriate tickets in the same sale, selling memberships, and applying coupons. Follow up with reserved groups to verify status and obtain payment. Take and adjust payments in order to ensure accurate and efficient reservation processing. Settle daily credit card sales by learning Protobase procedures when serving as the opening VSA in the WIT Office before the start of daily ticket sales. Utilize Microsoft Outlook to review updated information about WIT procedures, send group tour cancellation notices, and respond to emails received from both individuals and groups through the Winterthur website. Stay informed about Winterthur using the Business Portal. Attend required staff meetings and training sessions. Complete other training assignments including taking tours. Assist in other support services such as stuffing envelopes, fulfilling ticket donation requests and survey data entry. Expected End Date: 12/31/16
JOB REQUIREMENTS: Excellent interpersonal and telephone skills. Must be able to understand and apply a large level of detailed information as well as accurately utilize basic math skills. Computer skills required, including successfully completing Basic assessment testing in Outlook and ability to learn ticketing system is essential. Preferred: Knowledge of Delaware/Brandywine area helpful; knowledge of Siriusware ticketing system. Must be able to sit for up to 7 hours and use headset while staffing a computer workstation. May experience occasional interactions with callers where patience and self-control must override natural impulses. Able to multitask. Must be able to work some holidays, to include the three days following Thanksgiving and the five days after Christmas. Must be able to work weekends. Work assignments vary between 4 to 7 hours with 1-3 days a week during slow seasons and 3-5 days a week during the busy spring and Yuletide seasons. Minimum education: High School Diploma or equivalent degree Preferred: course work in Customer Service training and formal computer training Expected End date: 12/31/2016
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JOB TITLE: E-Commerce Assistant -19hrs/week
JOB RESPONSIBILITIES: Assists the General Manager and Merchandise Manager in developing and actualizing annual business plan strategies and tactics related to increased sales via the web. This position will deliver continuous improvement in institutional contribution with a focus on preeminent customer satisfaction and drive sales through online store sales and social media promotions. The duties include but not limited to gathering product information, generating sales trends reports and recommending merchandise changes based on the reports, photographing product images, adding/deleting products to website, coordinating online orders and seasonal changes, providing excellent customer service and working with management to suggest changes in promotion strategies in order to increase sales.
JOB REQUIREMENTS: Minimum education: High school diploma or equivalent, with college coursework in marketing, e-commerce. Minimum knowledge/skills: Strong working knowledge of computer applications (Photoshop, WORD, Excel, Outlook and Power Point). Strong interpersonal, phone skills and ability to sell merchandise. Ability to comprehend and follow directions, work in a team environment and excellent customer service skills. Able to respond quickly and accurately to conflicting priorities. Flexible and good organizational skills. Detail oriented . Able to respond quickly and accurately to conflicting priorities and make recommendations to sales promotions/strategies to increase business. Basic understanding of e-commerce/marketing/on-line sales. Basic knowledge of the use of social media to increase sales. Valid driverís license, Ability to lift approximately 40 lbs. Minimum experience: 3 years working in retail environment.
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JOB TITLE: Sales Associate, Part-time Temp through 1/14/17
JOB RESPONSIBILITIES: Provides key, critical, and personal contact with customers in order to assure a high level of satisfaction, loyalty and repeat business. He/she contributes to the financial success of the store by learning about how the merchandise is related to Winterthur and working with the sales staff in selling and servicing the merchandise needs of customers at a pre-eminent level.
JOB REQUIREMENTS: Minimum education: High school diploma or equivalent. Minimum knowledge/skills: Strong interpersonal, phone and cash register skills, good ability comprehend and follow directions, strong customer service skills, good ability to work in a team environment, some knowledge of selling merchandise, able to work in a busy store environment, flexible schedule. Minimum experience: 1-3 years in the retail or customer service positions.
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Applying For A Position
To apply for a position, we strongly urge you to e-mail your cover letter and resume to the Human Resources Department. Please indicate the postion(s) for which you are applying.
To start this process, click the Apply button and attach your cover letter and resume.
In order to receive full consideration your resume must contain a complete street address, city state and zip code.
If the application button above did not work for you, please e-mail us at firstname.lastname@example.org. Please use this email address to apply for a specific position opening only. We quickly process all resumes that are attached to a position opening. If you do not see an opening that fits your skills, interests and/or experiences, please continue to review our employment website for future openings.
If it is not possible for you to e-mail, please send your resume and cover letter to the following address:
Winterthur Museum, Garden & Library
5105 Kennett Pike
Winterthur, DE 19735
Winterthur is an Equal Opportunity Employer.