Open Regular Part-Time and Temporary Positions
Winterthur offers privileges to our part-time and temporary staff. Many enjoy participating in our ongoing continuing education and family programs while others take delight in the discounts available at the shops and restaurant.
|Competitive Pay |
Extended Hours to Access Gardens & Grounds
|Free Parking |
Service Recognition Programs
Free Guest Passes
Discounts in the Shops & Restaurant
Current Open Regular Part-time and Temporary Positions
JOB TITLE: Visitor Services Assistant - WIT
JOB RESPONSIBILITIES: The Visitor Services Assistant 1 in the Winterthur Information & Tours office will provide phone information regarding Winterthur exhibitions, tours, tour packages, membership and other information related to Winterthur, and will process and sell tickets for Winterthur tours and programs using excellent customer service skills. Ensure excellent customer service by answering the telephone in a warm friendly manner and providing requested information, including general information, ticket and tour options, orientation information about Winterthur, special events, and other visitor concerns. Use the Siriusware ticketing system to book advanced reservations for individuals, bus and school groups, programs, special events, gift certificates and hotel gift certificates by selling appropriate tickets in the same sale, selling memberships, and applying coupons. Follow up with reserved groups to verify status and obtain payment. Take and adjust payments in order to ensure accurate and efficient reservation processing. Settle daily credit card sales by learning Protobase procedures when serving as the opening VSA in the WIT Office before the start of daily ticket sales. Utilize Microsoft Outlook to review updated information about WIT procedures, send group tour cancellation notices, and respond to emails received from both individuals and groups through the Winterthur website. Stay informed about Winterthur using the Business Portal. Attend required staff meetings and training sessions. Complete other training assignments including taking tours. Assist in other support services such as stuffing envelopes, fulfilling ticket donation requests and survey data entry.
JOB REQUIREMENTS: Excellent interpersonal and telephone skills. Must be able to understand and apply a large level of detailed information as well as accurately utilize basic math skills. Computer skills required, including successfully completing Basic assessment testing in Outlook and ability to learn ticketing system is essential. Preferred: Knowledge of Delaware/Brandywine area helpful; knowledge of Siriusware ticketing system. Must be able to sit for up to 7 hours and use headset while staffing a computer workstation. May experience occasional interactions with callers where patience and self-control must override natural impulses. Able to multitask. Must be able to work some holidays, to include the three days following Thanksgiving and the five days after Christmas. Must be able to work weekends. Work assignments vary between 4 to 7 hours with 1-3 days a week during slow seasons and 3-5 days a week during the busy spring and Yuletide seasons. Minimum education: High School Diploma or equivalent degree Preferred: course work in Customer Service training and formal computer training
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Winterthur Museum, Garden & Library
5105 Kennett Pike
Winterthur, DE 19735
Winterthur is an Equal Opportunity Employer.