Open Regular Part-Time and Temporary Positions
Winterthur offers privileges to our part-time and temporary staff. Many enjoy participating in our ongoing continuing education and family programs while others take delight in the discounts available at the shops and restaurant.
|Competitive Pay |
Extended Hours to Access Gardens & Grounds
|Free Parking |
Service Recognition Programs
Free Guest Passes
Discounts in the Shops & Restaurant
Current Open Regular Part-time and Temporary Positions
JOB TITLE: Guide - Garden & Estate
JOB RESPONSIBILITIES: The Garden and Estate Guide will lead visitors through the Winterthur Garden and Estate by providing 30-minute narrated garden tram tours, guided garden walks, and estate tours. Walks and tours will include horticultural and landscape design information, and Winterthur history. Provide excellent customer service and be mindful of guest safety and comfort. May include school program garden guiding. Serve as lead guide coordinating daily tram operations, assigned on rotating basis. While most tours are conducted during daylights hours, evening tours may be required.
JOB REQUIREMENTS: Education- Minimum: High School Diploma with 5 years of experience or Bachelorís with 1 year Preferred: Courses in horticulture Experience- 5 yearsí experience with HS diploma or 1 year with bachelors of paid or unpaid experience in any kind of teaching, interpretive or visitor service experience Knowledge/Skills/Abilities- Able to operate trams safely and pass Winterthur public-safety administered driving test. Able to lift 35 pounds and secure wheelchairs in tram safely. Basic knowledge of plant identification and horticultural practices. Good oral communication skills. Ability to interact well with guests of all ages. Flexible and welcoming demeanor. Good customer service skills. Able to work some weekends, some weekdays, and some holidays; flexible schedule. Valid driverís license with defensive driving certification. Understanding of Winterthur history and gardenís design. Able to participate in 90-minute walks. Able to drive trams in the evening. Preferred: Has an excellent understanding of landscape design, plant materials and horticulture. Work Schedule- This position is subject to peaks and valleys of visitor demand. Busiest months are April, May, and December. Fair-share of weekend and holiday work is required. Work hours are minimal in January, February, and during inclement weather conditions. Work is usually performed during the hours of 9:00 am -5:00 pm primarily outside. Must be available to work some holidays and peak-demand assignments including New Year's Day, Good Friday, Mother's/Father's Day, Memorial Day, July 4th, Labor Day weekend, day after Thanksgiving, 12/24, 12/26, 12/31. Occasional evening assignments are available. Will work between 250 and 600 hours per year, minimum of 200 hours per year
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JOB TITLE: Part Time Sales Associate (2 Positions)
JOB RESPONSIBILITIES: The Sales Associate 1 provides key, critical, and personal contact with customers in order to assure a high level of satisfaction, loyalty and repeat business. He/she contributes to the financial success of the store by learning about how the merchandise is related to Winterthur and working with the sales staff in selling and servicing the merchandise needs of customers at a pre-eminent level.
Job Responsibilities: Assist customers in finding gifts, plants, accessories, furniture, et cetera, and try to interest them in buying the merchandise. Increase customerís product knowledge of both merchandise and Winterthur Museum. Responsible for meeting the customersí needs by listening to the customer, discerning what they want and knowing how to skillfully guide the customer to a sales decision, thereby assisting in meeting store sales goals which are assigned daily.
Must ensure courteous, professional and efficient service, offer and provide customers with services, such as gift wrap and shipping of merchandise.
The Sales Associate 1 also receives cash, checks, and charge payments; and is trained on the utilization of an automated cash register, bagging or packaging purchases; counting money, and giving out change and receipts. Depending on the hours, the Sales Associates 1 may have to open or close cash registers.
Adhere to and complete necessary administrative and supplemental assigned tasks (i.e. dusting, polishing silver, restocking sales floor, and moving merchandise) as assigned. He/she consistently exhibits a positive attitude and a high level of enthusiasm, and cooperates with other team members. The Sales Associates 1 is expected to keep their work areas neat. They may help with marking price tags, taking inventory, and preparing displays, and must be aware of special sales and promotions. They are also aware of security risks and thefts and are trained on how to handle or prevent such situations.
The Sales Associate 1 may be expected to attend sal
JOB REQUIREMENTS: Minimum Experience: 1-3 years in the retail or customer service positions Preferred: 3-5 years in the retail field or in customer service positions Must be able to work a variable schedule including weekend.
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JOB TITLE: Visitor Services Assistant -
JOB RESPONSIBILITIES: The Visitor Services Assistant 1 in the Winterthur Information & Tours office will provide phone information regarding Winterthur exhibitions, tours, tour packages, membership and other information related to Winterthur, and will process and sell tickets for Winterthur tours and programs using excellent customer service skills. Ensure excellent customer service by answering the telephone in a warm friendly manner and providing requested information, including general information, ticket and tour options, orientation information about Winterthur, special events, and other visitor concerns. Use the Siriusware ticketing system to book advanced reservations for individuals, bus and school groups, programs, special events, gift certificates and hotel gift certificates by selling appropriate tickets in the same sale, selling memberships, and applying coupons. Follow up with reserved groups to verify status and obtain payment. Take and adjust payments in order to ensure accurate and efficient reservation processing. Settle daily credit card sales by learning Protobase procedures when serving as the opening VSA in the WIT Office before the start of daily ticket sales. Utilize Microsoft Outlook to review updated information about WIT procedures, send group tour cancellation notices, and respond to emails received from both individuals and groups through the Winterthur website. Stay informed about Winterthur using the Business Portal. Attend required staff meetings and training sessions. Complete other training assignments including taking tours. Assist in other support services such as stuffing envelopes, fulfilling ticket donation requests and survey data entry.
JOB REQUIREMENTS: Excellent interpersonal and telephone skills. Must be able to understand and apply a large level of detailed information as well as accurately utilize basic math skills. Computer skills required, including successfully completing Basic assessment testing in Outlook and ability to learn ticketing system is essential. Preferred: Knowledge of Delaware/Brandywine area helpful; knowledge of Siriusware ticketing system. Must be able to sit for up to 7 hours and use headset while staffing a computer workstation. May experience occasional interactions with callers where patience and self-control must override natural impulses. Able to multitask. Must be able to work some holidays, to include the three days following Thanksgiving and the five days after Christmas. Must be able to work weekends. Work assignments vary between 4 to 7 hours with 1-3 days a week during slow seasons and 3-5 days a week during the busy spring and Yuletide seasons. Minimum education: High School Diploma or equivalent degree Preferred: course work in Customer Service training and formal computer training
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Winterthur Museum, Garden & Library
5105 Kennett Pike
Winterthur, DE 19735
Winterthur is an Equal Opportunity Employer.