Special Needs Access
Winterthur is committed to providing excellent service to all visitors to the museum and garden. We recognize the diversity of the public’s needs and abilities.
Vehicles with official permits may use designated parking spaces next to the Visitor Center and near the Galleries Reception Area.
Wheelchairs are available at no cost at the Visitor Center, Galleries Reception Area, and the Museum Store for visitor convenience. Please note that a companion is needed to push these wheelchairs.
Moving About the Grounds
Despite Winterthur's hilly site, most public areas and historic buildings are accessible. When you visit, please pick up a garden map, which identifies accessible areas and more steeply graded paths.
During regular public hours, a shuttle stops at the Visitor Center, the Museum Store, and the museum entrance. The shuttle is equipped with a hydraulic lift and one wheelchair securement device.
To access most of the Winterthur Garden, follow the marked routes on the garden map. Most of the year, visitors can board trams for narrated tours of the garden. All trams are equipped with ramps and wheelchair securement devices, however, due to size and ground clearance, some motorized wheelchairs cannot be safely accomodated.
Enchanted Woods Access
For individuals with limited mobility, the garden tram is available to transport you to and from Enchanted Woods. Please let a garden guide or visitor services assistant know that you would like to visit Enchanted Woods so they can be ready to assist you.
Moving About Inside
All of Winterthur's exhibition galleries are wheelchair accessible. The Introductory Tour and most other tours of rooms in the house are also accessible. Certain larger models of wheelchairs may not be able to maneuver on some tours however. Please note that a companion is needed to push the wheelchairs offered by Winterthur. We recommend speaking with a Visitor Services representative for more information before reserving your tour.
Assistive listening systems are available for guided tours and special presentations. With at least one week's notice, a sign-language interpreter can be hired for your visit.
- Guided tours that include detailed verbal descriptions are available, with advance reservations.
- High-contrast photographs and/or large-print scripts are available for selected exhibitions or audio tours.
- Demonstration objects are available for touching in the Galleries and in the Touch-It Room.
- Guide and helping animals are welcome.
School, college, and adult programs can be adapted to specific needs by prior arrangement. A more detailed description of physical access is also available. Please contact the Winterthur Information and Tours Office at 800.448.3883, 302.888.4600, or TTY 302.888.4907 for more information.